FAQs
DO WE TAKE SAME DAY DELIVERIES?
YES! While we do take same-day delivery, please note we cannot guarantee specific flower requests. Please call the shop or place an order in advance if the any design elements are of extreme importance. Otherwise, arrangements will be made using similar substitutions. (Exceptions: Valentine’s Day and Mother’s Day require ordering in advance).
Same day pick ups are always welcome!
WHEN DO WE DELIVER?
Orders are delivered between the hours of 12pm - 5pm, Tues - Sun. At this moment, we cannot guarantee more specific time windows.
Any deliveries needed outside our operating hours will incur additonal costs.
DO WE OFFER REFUNDS?
ALL SALES ARE FINAL
If a fresh-cut flower arrangement arrives damaged, please contact us at (415) 872-9029 or email us at hello@diosablooms.com as soon as possible for replacement or return instructions. We will no longer accept returns or exchanges after one hour of the delivery due to unpredictable variable conditions. A replacement may be picked up at our store, OR can be redelivered for an additional fee.
Note: All purchases made online agree to a creative release and do not guarantee any specific flowers due to the seasonality and variability of flowers. With that said, we do not issue refunds on this basis.
DO WE MAKE CORSAGES AND BOUTONNIERES FOR PROM?
Yes! All of our prom corsages are $45 and prom boutonnières are $25. Our boutonnières are designed to be modern, romantic - meaning it won’t be just one rose & baby’s breath. It is essential to place the order at least one day in advance to ensure any specific flower requests.
If you’d like to place an order, please call us at (415)872-9029 to talk about flowers and colors in more detail. Or you can email us at hello@diosablooms.com with inspiration pictures.
FLOWER CARE GUIDE
If you received a bouquet, make sure to follow the tips + steps below so that your flowers last as long as possible:
1. Completely remove the bouquet from the paper packaging.
2. Using a pair of sharp scissors or sheers, cut about an inch off the bottom stems of the the flowers. If your vase is shorter, adjust accordingly.
3. Fill a clean vase with room temperature water about 3/4 of the way and place flowers in vase.
*If you would like to add a homemade flower food mix, combine 1 teaspoon of sugar, 2 teaspoons of lemon juice and 1 teaspoon of bleach to your vase before adding about a quart of lukewarm water. Flowers drink a lot of water so make sure to also keep the water level high.
4. It is really important you also make sure that there are no leaves under the water line (remove the leaves if so). Leaves in the water will cause bacteria to grow much faster. Flowers are very sensitive to any bacteria in the water.
5. Completely refresh your vase water every 2-3 days.
6. Keep flowers away from drafts, sources of heat, or ripening fruit.
5. Flowers can last anywhere between 3-8 days. Pull any wilting blooms to keep the water free of decomposition
If you received an arrangement, make sure to follow the tips + steps below so that your arrangement lasts as long as possible:
1. All vase arrangements are filled with less water to avoid spillage during transport. upon arrival, fill the vase with fresh room temperature water. Keep your flowers hydrated! Flowers drink a lot of water - especially in the summer
2. Completely change the water in your arrangement every 2 - 3 days. The easiest way to do this with an already assembled arrangement is to simply flush out the old water by running the vase water under the faucet.
* If you would like to add a homemade flower food mix, combine 1 teaspoon of sugar, 2 teaspoons of lemon juice and 1 teaspoon of bleach to your vase before adding about a quart of lukewarm water
4. Keep flowers away from any drafts, sources of heat, or ripening fruit.
5. Flowers can last anywhere between 3-8 days. Pull any wilting blooms to keep the water free of decomposition.